Practice Management DVDs
Discover how you can create breakthroughs that move your medical practice to a new level of success. Nationally recognized for their outstanding presentations and expertise, practice management experts Elizabeth Woodcock and Deborah Walker Keegan are pleased to offer their much anticipated series of best-selling DVDs, popular with physicians and administrators alike.
Listen and learn in the convenience of your office as Elizabeth and Deborah combine their humor and an engaging delivery in helping practices achieve and sustain patient satisfaction, practice efficiency, and profitability. The DVDs can be viewed from most computers, and you can earn CEUs from the American Association of Professional Coders and the American College of Medical Practice Executives.
The turbulent economy has changed the dynamics of billing and collections in every medical practice across the country. Give your practice's bottom line the boost it needs: join nationally recognized speaker, trainer and author Elizabeth Woodcock for this DVD, jam-packed with practical advice to improve time-of-service patient collections in your practice. With more insured patients owing higher deductibles, copayments and coinsurance amounts these days, you can't afford to let them walk out the door without paying after they receive services from your providers. Don't let patient balances cause your accounts receivables to balloon. Using her rich experience in medical practice consulting and training, Elizabeth will share her proven approaches. Learn how to inspire your staff and update your practice's operations and financial policies so that you are collecting 100 percent of patient time-of-service payments every day.
As reimbursement declines and costs escalate, improving practice operations becomes priority number one. To make lasting improvements, you need to become a "patient flow master." Nationally recognized speaker and author Elizabeth Woodcock shows you how to apply innovative lean management principles to contain costs, improve patient flow, prevent payment denials, and find overlooked revenue opportunities.
Optimizing Collections at the Time of Service-45 minutes-$99.00
The turbulent economy has changed the dynamics of billing and collections in every medical practice across the country. Give your practice's bottom line the boost it needs: join nationally recognized speaker, trainer and author Elizabeth Woodcock for this DVD, jam-packed with practical advice to improve time-of-service patient collections in your practice. With more insured patients owing higher deductibles, copayments and coinsurance amounts these days, you can't afford to let them walk out the door without paying after they receive services from your providers. Don't let patient balances cause your accounts receivables to balloon. Using her rich experience in medical practice consulting and training, Elizabeth will share her proven approaches. Learn how to inspire your staff and update your practice's operations and financial policies so that you are collecting 100 percent of patient time-of-service payments every day.
Mastering Patient Flow: From Volume to Valve-70 minutess-$99.00
As reimbursement declines and costs escalate, improving practice operations becomes priority number one. To make lasting improvements, you need to become a "patient flow master." Nationally recognized speaker and author Elizabeth Woodcock shows you how to apply innovative lean management principles to contain costs, improve patient flow, prevent payment denials, and find overlooked revenue opportunities.
Missed Appointments = Missed Opportunities-60 minutes-$99.00
Managing missed appointments is essential in today’s economic environment. As a result of the financial challenges inherent in today's troubled economic times, more patients are failing to show for appointments today than ever before. With every appointment no-show, you bear all of the overhead cost - and the revenue lost can never be recovered. Missed appointments take a significant toll on your practice's bottom line.
Join nationally recognized speaker and author Elizabeth Woodcock, MBA, FACMPE, CPC for this training, during which you'll discover proven solutions to prevent missed appointments from occurring, and managing them when patients do fail to show. Discover best-practice strategies to confirm appointments, manage cancellations, maintain a "priority list", and establish appropriate no-show charges. You'll walk away from this session with an action plan to reduce missed appointments - and improve your bottom line.
Front Office Success-40 minutes-$99.00
Your front office is action-central for patient service and efficient patient flow. Hang on to your seats for this entertaining but illuminating look at how to prevent service breakdowns and blunders at this critical crossroads. Perfect for all your front office staff, this training program by nationally recognized speaker Elizabeth Woodcock, MBA, FACMPE, CPC is chock full of wisdom and tips to improve collections at the time of service, make the "perfect" appointment confirmation call, effectively greet and sign in patients, and perform the many other critical tasks of the front office. Also, get hints for managing patients' waiting time in your reception area!
Improving collections isn't just a job for the billing office. Likewise, building patient loyalty takes the efforts of everyone in patient flow chain - especially the front office staff.
Service Matters: Customer Service that Rocks-50 minutes-$99.00
Learn more than 25 proven techniques to ensure top-notch customer service in your medical practice in this fast-paced, high-energy training session. Perfect for managers striving to improve service throughout the practice, as well as those staff who are empowered to deliver it.
As an employee of a medical practice, you work at a time when patients have become much more demanding. Just as more patients are making more demands on your time, so are payers, regulators - and seemingly - everyone else with whom you and your practice come in contact. How do you juggle these many responsibilities and provide friendly, personal service when you may be feeling flustered or rushed? It's not easy but as practice management expert Elizabeth Woodcock, MBA, FACMPE, CPC explains, it comes down to having the right tools and strategies, knowing how to use them, and - most of all - having the right attitude. In this presentation, Elizabeth shows you the many tools and techniques that improve customer service. View this educational program to learn proven techniques to delight your patients - and ensure they keep coming back!
Innovative Staffing for the Medical Practice-60 minutes-$99.00
Create the "right" care team for your medical practice - one that is current with today's delivery system and one that optimizes provider productivity, efficiency, practice profitability, staff recruitment, and patient value. Based on her recent book Innovative Staffing for the Medical Practice, national healthcare consultant and best-selling author Deborah Walker Keegan, PhD, FACMPE presents tools and techniques to help you answer two vital questions: 1. Do you have the right staff? and 2. Are the staff doing the right things?
Physician Transition Plans: Planning for Physician Slowdown and Part-time Status-45 minutes-$99.00
One of your physicians wants to go part-time or take less calls. What should you do? Best-selling author and national healthcare consultant Deborah Walker Keegan, PhD, FACMPE shares strategies to help you develop a transition plan now - hopefully before you need it and before a dangerous precedent has been set in your medical practice! Discover the step-by-step plan for transition development so that you can determine the "best" arrangement for your medical practice!
The Physician Billing Process: Avoiding Potholes in the Road to Getting Paid-60 minutes-$99.00
You need to collect every penny that is due to your practice! National healthcare consultant and best-selling author Deborah Walker Keegan, PhD, FACMPE shares best-practice strategies and practical steps you can take now to optimize your revenue cycle. If you are interested in optimizing revenue for your practice, you do not want to miss this session! Based on the best-selling book The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid, Deborah shares strategy after strategy to help you improve your bottom line!
Telephone Management: Manage Your Telephones Before They Manage You!-30 minutes-$99.00
Telephones are ringing off the hook in most medical practices! Learn how to measure, staff and manage your telephones in this fast-paced session by best-selling author and national healthcare consultant Deborah Walker Keegan, PhD, FACMPE. The telephones are a vital lifeline to your practice yet they are often a source of frustration by patients and staff alike. Attend this session to make sure you are effectively managing the telephones before they manage you!
Entire Library-$799.00